When your hospice only has a few reviews they are all important to reviewers but may not represent your service. When you have many reviews your service is more likely represented accurately and the outliers may be less significant to reviewers. Included:
Digital download
CAHPS Improvement guide PDF file
After Hours, Weekends and Holidays PowerPoint file
CAHPS Internal Survey Awareness PowerPoint file
Communication Styles PowerPoint file
Compassionate Listening PowerPoint file
Consumer Choice Model PowerPoint file
Help and Training Family PowerPoint file
Info Needed, Consent and EOB PowerPoint file
The CAHPS Improvement Guide is a compilation of well grounded tools and advisories to help you create a culture that can truly sustain quality-of-care improvement for every team member each day of the year. Included:
Best practices included have been shown by our experience to produce optimal results and are suitable for you to consider for widespread adoption.
Advisories are provided to draw your attention to what we recommend as solutions to observed areas of immediate or near term of concern.
Training and educational tools are attached to assist with employee engagement and the need for change in the process.
Metrics are highlighted that you can use to start tracking progress immediately and that will lead to a positive uptick in your CAHPS measures.
Take note that many of the core recommendations tie together and apply to most of the questions.
